Job Description * THIS IS A 3 MONTH CONTRACT ROLE WITH A POTENTIAL TO GO PERMANENT DEPENDING ON THE NEEDS OF THE BUSINESS. THE OPPORTUNITY As the Customer Success Enablement Specialist at Xactly Corporation, you’ll leverage your customer success, account management and training experience to create world-class curriculums for our Customer Success and Client Executive teams. RESPONSIBILITIES Own creation of a enablement plan & materials to roll out new processes & organizational structure to customer-facing success and post-sales teams, with the initial session taking place at the Sales Kick-Off in February Refine & curate materials in Confluence, ensuring the knowledge base is clear and current Work with leadership to define an ongoing enablement cadence Have an excitement around developing plans and curriculum to create success Collaborate with executives and other departments as you create and implement programs, playbooks, demos and more. THE SKILL SET 3+ years of combined experience in either Customer Success or Enablement, with a proven track record of success within those roles Hands on experience as contributing SME for CS and Post-Sales education programs Exhibits a tenacity for optimizing and upleveling the performance and execution of the Customer Success organization, and demonstrates a proven track record in measuring those improvements against business objectives and OKRs. A deep understanding of Sales and the symbiotic relationship between sales and Customer Success. Experience in instructional design and Adult Learning Theory Demonstrated attention to detail, time management and organizational skills, with ability to work to tight deadlines A master project manager, known for attention to detail and capacity to work cross-functionally at all levels of the business. Fantastic communication skills including ability to gain buy in and alignment with senior leadership; strong presentation skills and ability to assimilate complex concepts and clearly articulate business value succinctly Independent working and decision making skills; strong sense of initiative Bachelor's degree or equivalent experience preferred Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions! BENEFITS & PERKS Flexible Time Off (FTO) Comprehensive Insurance Coverage (including pet insurance!) Tuition Reimbursement XactlyFit Gym/Fitness Program Reimbursement Kitchen Stocked Daily with Tasty Snacks, Fruit, and Drinks Access to Corporate Discounts Parking & Commuter Benefits Up to (3) Days Paid Leave to Participate in Community & Volunteer Opportunities End of Month Surprises, Contests, BBQs, Parties & Reward Vacations 401(k) Retirement Savings Plan & Employer Match Periodic Massages Generous Employee Referral Program Relocation Assistance through Preferred Partner THE XACTLY STORY Xactly is a leading provider of enterprise-class, cloud-based, incentive compensation solutions for employee and sales performance management. We achieve this by following our vision: Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals. Our solutions allow organizations to make better strategic decisions, optimize behaviors, increase sales and employee performance, improve margins, increase operational efficiencies, mitigate risk, design better incentive compensation plans, and reduce error rates in incentive compensation calculations. Our core values of Customer Focus | Accountability | Respect | Excellence are key to our success, and each day we’re committed to upholding them by delivering the best we can to our customers. We were the first 100% cloud-based, multi-tenant provider focusing solely on the incentive compensation and employee and sales performance management market, and we achieved our leadership position through domain expertise and innovative technology. We deliver our solutions through a Software-as-a-Service (SaaS) business model. Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.