We are Progress (Nasdaq: PRGS) - an experienced, trusted provider of products designed with customers in mind so they can develop the applications they need, deploy where and how they want, and manage it all safely and securely.    We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Customer Success Engineer and help us do what we do best: propelling business forward.   As the Customer Success Engineer, you will be measured on getting our customers to first time use as well as meaningful active use. In addition, you will train customers on best practices to use our solutions and serve as the point of contact for any non-technical support problems that arise.  Your goal: support our customers in their onboarding, adoption, and growth journey at ShareFile.Now, let’s get to the details.  The Customer Success Engineer is accountable for retaining customers via increased product adoption, identifying expansion opportunities, and building customer advocacy. You will establish customer-centric programs and processes, working with stakeholders throughout ShareFile to continuously deliver value to the customer.  In this role you will:Track key customer adoption KPIsOwn customer onboarding process post-sales and drive the customer to get to First Active Use, Meaningful Use, and increased Total Active UseConduct webinars and build training content for customers at scaleEngage 1:1 with high touch customers to ensure their success with ShareFile, RightSignature, and PodioIdentify problems and propose or implement solutions with a customer-centric methodologyRecommend enhancements in systems and processes to solve common problems for customersIdentify expansion plays from department to department for full wall-to-wall product adoptionEnsure customer adoption and retentionYour background:1-2 years of experience in Customer Success, Support, or related fieldBachelor's degree or equivalent experience preferredExperience working with Customer Success teams on SaaS B2B or B2C productsHighly passionate, team player with a high sense of urgency and willingness to roll up sleeves and deal with ambiguity in a fast-paced businessLaser focus on solutions and outcomesMulti-tasker at heartSharp attention to detailCommunicates crisply and with intentPlays independently and well with othersStrong technical skills with continuous learning mindsetPractical knowledge of product support for ShareFile, RightSignature, and/or Podio or similar experience from prior customer success roles is considered a strong advantageIf this sounds like you and fits your experience and career goals, we’d be happy to chat.    What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:  Compensation:Generous remuneration packageEmployee Stock Purchase Plan EnrollmentVacation, Family, and Health30 days paid annual vacationAn extra day off for your birthday2 additional days off for volunteeringPremium healthcare and dental care coverageAdditional pension insuranceWell-equipped gym on-site Co-funded Multisport cardDaycare Center for your little ones onsiteFlexible working hours and the opportunity to work from home.Free underground parking with a designated space for bikes and electric scootersBut most importantly a great company culture with wonderful colleagues to learn from and collaborate with!

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Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!