Ready to become a Wriker?

We are seeking a dynamic Customer Success Engineer to join our team and play a critical role in helping Wrike customers maximize the value they gain from our platform. This is a highly collaborative role where you'll engage frequently with customers, platform users, and internal teams. Your ability to communicate complex technical concepts and align them with customer objectives will be key to success. You'll work closely with internal teams to ensure Wrike delivers consistent value while meeting and exceeding customer expectations.

How You’ll Make an Impact:
Product Expertise & Integration Serve as a technical expert for Wrike’s solutions, translating platform capabilities into real business value. Provide advanced product guidance, helping customers set up workflows, integrations, and automation. Offer strategic technical support across Wrike’s suite of products and features. Product Adoption & Enablement Drive product adoption through training sessions, workshops, and best practice sharing. Assess and address gaps in workflows and best practices, translating them into strategic action plans. Work closely with customers to ensure they are leveraging Wrike to its full potential. Customer Impact & Strategic Guidance Act as a trusted advisor, working with key stakeholders, including C-suite executives. Manage complex customer engagements, developing and executing high-touch delivery strategies. Partner with Account Managers (AMs) and Customer Success Managers (CSMs) to drive long-term customer success. Lead customer escalations, ensuring timely and effective resolution.

 

You will achieve your best if you have 4 - 6 years of experience in Customer Success, Account Management, Solutions Consulting, or similar customer-facing roles, ideally within SaaS. Proven technical expertise—experience building integrations between platforms is required. A customer-first mindset—strong focus on understanding customer needs and delivering value. Strong communication & facilitation skills—ability to lead customer-facing meetings and present Wrike solutions effectively. Data engineering background with hands-on experience in technical problem-solving. Discipline & organization—ability to manage multiple customers and initiatives while maintaining a high level of engagement. A passion for continuous learning—proactively staying up to date with product improvements and new technologies.

If you’re passionate about helping customers succeed through technical expertise and strategic guidance, we’d love to hear from you!