Plano, TX, USA
130 days ago
Customer Success Engineer - Byte Kitchen & Fleet

Responsibilities:

Build strong relationships with key stakeholders, including senior management, partners, and customers, to foster effective collaboration and support business objectives. Maintain a technical presence on-site to understand customer requirements.  Formulate and execute customized, sophisticated high-level technical solutions tailored to meet the unique requirements of clients. Collaborate closely with the R&D team at Byte Kitchen & Fleet HQ in Israel to contribute to research and development initiatives. Support the R&D core components manager and team, ensuring alignment with customer requirements and overall project goals.  Identify, review, and resolve technical and systems issues arising from the field, ensuring prompt and effective solutions. Handle and manage the technical aspects of customer initiatives to ensure successful implementation and satisfaction. Communicate effectively and regularly with team members, peers, and leaders to ensure alignment with organizational goals. Foster a collaborative and innovative work environment to enhance team productivity and morale.

 

Qualifications:

Bachelor's or Master’s degree in Computer Science, Software Engineering, or a related field. Years of Experience: 7+ years career experience in Software Engineering/Development. Proven experience in a managerial role within software development, with a focus on customer-facing solutions. Excellent communication and interpersonal skills. Experience working in a collaborative environment with cross-functional teams. Confidence, presence, and personal drive balanced with humility and ability to excel in a team-based approach to innovation while still maintaining a point of view and building followership. High level of accuracy and timeliness in completing assignments. Strong analytical and critical thinking ability with the strategic ability to think “big picture” with an attention to detail. A sense of urgency and passion for turning knowledge and innovation into action. Ability to act as an effective change agent while focusing on actions that are most critical for achieving step-change results. Self-starter and able to adapt to fast paced fluid work environment. Excellent written and verbal communication skills and interpersonal skills.

 

If you are passionate about software development, customer satisfaction, and leading high-performing teams, we invite you to apply for this challenging and rewarding position. Join us in shaping the future of technology solutions at DTS.

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