Position Customer Success InternPosition Type Full TimeLocation Flexible our HQ is in Detroit MIHigh Level As a member of the customer success team you will ensure an excellent customer experience on for our subscription products Daily activities will include fielding questions and concerns for current and prospective customers through chat text phone email and video conferencing softwareThe successful candidate understands the markets and our product They are comfortable taking a high volume of calls and emails and contribute to a positive problem solving culture on our team Past customer service experience preferred A passion for stock trading will set you apartWhat youll be doing Working on the front lines with the customers to resolve technical and account issues while displaying exceptional customer supportCommunicate with customers when more information is needed and when tickets have been completedSave cancellation requests by turning them into sales opportunitiesKeep a sensible record of customer complaints and compliments to inform and work with Product Marketing and SalesBeing a degree team member going beyond your specific role to help our company growStuff you need to get this gigRequired years experience resolving customer issuesSuperior communication skills and a passion for helping othersAbility to listen and understand non technical customers and find a solutionPassion to go above and beyond to make the customer happySome light travel may be requiredPreferredKnowledge of the stock market andor Benzinga ProKnowledge of G Suite applications