Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

Equifax is looking for a Customer Success Manager to join our Global Alliances and Channel Partners (GACP) sales team within the USIS (US Information Solutions) business unit. This role is responsible for optimizing the customer experience lifecycle, handling post-sales implementation program management, and collaborating with the customer to ensure they are realizing expected value from Equifax solutions, as well as driving adoption and retention.

What you’ll do

Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience

Act as the connecting thread for internal teams with the customer across the customer journey

Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization

Serve as a trusted adviser and advocate for clients

Create customer success plan with each client 

Monitor and maintain customer health

Educate clients on business value of solutions 

Aid customers in usage and value realization of solutions

Partner with Account Executive(s) in preparing and conducting quarterly business reviews

Drive customer advocacy within Equifax 

Utilize voice of the customer to inform product roadmaps

Coordinate internal COE teams to benefit of customers

Provide clients transparency on status of issues/requests

Assist with resolution of customer support issues 

What experience you need  

Bachelor's degree or equivalent experience  

7+ years of experience in a customer success or account management role

Working knowledge of customer success or account management within Credit Bureaus strongly preferred

Demonstrated ability to proactively create structure in ambiguous situations and design effective processes and creatively solve problems

What could set you apart

Experience working cross-functionally with complex, multi-divisional, multi-geographical customers

Experience promoting value through the customer experience of technology data and analytics solutions

Exceptional communication skills to foster positive business relationships

Ability to establish milestones and keep all team members on task; strong project management skills and/or PMP certification

Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current range is $113,180 to $153,750. This position is also eligible for our annual incentive program.

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We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-Georgia-Remote

Function:

Function - Sales and Account Management

Schedule:

Full time