Seattle, WA, US
15 hours ago
Customer Success Manager, Supply Chain - Fashion, Fitness & Consumables, US3P F2/Consumables Supply Chain
We are seeking a Supply Chain Manager to support Fashion, Fitness, and Consumables sellers enrolled in Strategic Account Services (SAS). This Supply Chain leader will partner and support SAS sellers and their Customer Success Managers (CSMs) in optimizing inventory health and supply chain operations. This role will focus on supporting high-priority SAS Sellers through effective inventory management strategies, ensuring their continued growth and success on Amazon. The position requires close collaboration with SAS CSMs, Sellers, internal program and product teams, and cross-functional partners to develop and execute strategic inventory solutions that align with overall account growth objectives while maintaining customer-centric outcomes.

Key job responsibilities
• Partner with SAS Customer Success Managers (CSMs) to develop and execute inventory strategies that support Sellers' growth targets and business objectives
• Serve as the supply chain subject matter expert in SAS business reviews (WBRs/QBRs) and strategic planning sessions (T2Ts)
• Monitor and improve key performance metrics including in-stock rates, sufficient inventory levels, excess inventory, and delivery speed
• Develop action plans to address inventory challenges that may impact SAS Sellers' growth trajectory
• Partner with Sellers and internal teams to forecast and manage efficient inventory flows, including replenishment, seasonal, and removal of unproductive inventory
• Identify, escalate, and provide recommended solutions to systematic and operational issues affecting SAS Sellers' inventory performance
• Lead continuous improvement initiatives across buying, inbound operations, and delivery experience
• Drive tool and process improvements to automate manual tasks and enhance efficiency

Required Qualifications:
• Experience in supply chain operations and inventory management
• Strong cross-functional leadership and relationship building abilities
• Problem-solving skills with focus on both strategic and tactical solutions
• Strong analytical capabilities
• Ability to handle multiple competing priorities
• Strong communication skills

A day in the life
• Monitor and optimize inventory positions for owned product categories and sellers
• Collaborate with internal teams on supply chain program and product optimization
• Analyze performance metrics and develop improvement strategies
• Lead meetings with Sellers and internal stakeholders
• Develop and execute strategic inventory management plans
• Work on continuous improvement initiatives and process automation
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