SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and handle everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 9,300 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 60 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at https://www.softwareone.com/en
The role
Responsible for driving and accelerating adoption of our services through advising customers on best practices for using SoftwareOne and/or partner solutions and align with Sales and Solution Sales on upcoming up- or cross-selling opportunities accordingly.You may be required to conduct Onboarding sessions with your customer stakeholders providing insight on: SoftwareONE Service scope, Support process, Escalations management, Customer Success Manager role and focus, Tools overview & demo etc. to educate the Customer stakeholders to start leveraging SoftwareONE support, services & tools.You will conduct regular business reviews with your customer stakeholders providing insight on: SoftwareONE Service usage and performance, opportunities for optimization, relevant developments in business, new features or capabilities released within the supported areas which could enable a goal within the customer business.Drive Monthly Active Usage to all EA/CSP Customers, deliver workshops to all of the customers.
What we need to see from you
Minimum 3+ years of experience in M365 & Microsoft solutions.Ability to align with sales and solution sales teams on upcoming up- or cross-selling opportunities.Overall, the role requires a strong focus on customer success and the ability to consult and advise customers on best practices for using SoftwareONE and/or partner solutions to meet their business needs.Strong communication and interpersonal skills to conduct onboarding sessions and regular business reviews with customer stakeholders.Effective customer relationship management skills to drive Monthly Active Usage and deliver workshops to all customers.Data analysis and reporting skills to provide insight on software service usage and performance, opportunities for optimization, and relevant developments in business.
Job Function
Sales
Accommodations
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.