Who We Are:

At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight solutions.

The Role and What You’ll Do:

As a high-energy, results-driven Customer Success Manager, you will play a pivotal role in ensuring our customers' success and satisfaction. Reporting to the General Manager of the Market Research business, your responsibilities will include:

Customer Health and Success: Drive product and new feature adoption, ensuring value realization, retention, and growth. Sales Pipeline Development: Establish and manage a sales pipeline of product opportunities to support annual revenue quotas. Customer Advocacy: Represent customers’ needs across product, engineering, sales, and marketing to deliver the best experiences. Renewals and Expansions: Work with the team to ensure successful renewals and identify new opportunities for expansion. Pipeline Management: Proactively update and maintain your pipeline using Salesforce. Client Relationship Management: Serve as the primary point of contact for assigned accounts. Project Management: Ensure efficient execution of internal initiatives to improve customer success. Engagement Across Business Areas: Collaborate with various levels of management, from Directors to C-level executives, across clinical and technical areas. Business Reviews: Develop and conduct regular business reviews with clients to measure progress and identify improvement opportunities.

What You Bring:

Experience: 5-10 years as a strategic Customer Success Manager, Sales, or Account Manager, ideally in the SaaS or Enterprise software industry. Analytical Skills: Ability to analyze customer accounts to identify churn signals, growth opportunities, and ways to expand adoption and value. Multi-tasking: Capable of managing and prioritizing multiple customers across different lifecycle stages. Self-starter: Independent worker with strong prioritization and multi-tasking abilities under tight deadlines. Organizational Skills: Excellent organizational skills to handle numerous simultaneous conversations via email and chat. Industry Knowledge: Understanding of the market research industry. Interpersonal Skills: Strong listening, verbal, and written communication skills. Presentation Skills: Superior presentation and meeting facilitation abilities.

What We Offer:

Impactful Work: Play a key role in driving customer success and satisfaction. Supportive Environment: Work in a collaborative and dynamic team environment. Salary package with performance-based incentives. Flexibility: A balanced work-life environment with opportunities for remote work.

Ready to elevate your career with Enghouse Interactive? Apply now and join a team that's shaping the future of market research and customer success!

Enghouse is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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