What You Will Be Doing Uphold Cleo’s Customer Success strategy and processes ensuring that 100% of interactions are accurately recorded and follow-ups scheduled  Oversee the customer lifecycle, from launch to renewal, to ensure an optimal customer journey  Manage a customer base of 30+ customers, including regular 1 on 1s with key stakeholders and quarterly Executive Business Reviews   Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers  Understand our customer’s organizational structure and develop relationships with key business stakeholders  Understand our customer’s business and link customer goals to compelling solutions to be delivered  Proactively assist in problem resolution, both internally and externally  Keep accurate records, including documented customer service actions and discussions.  Escalate issues appropriately to Services, Support, Product, etc.  Develop compelling recommendations, with strong close rates for add-on business  Invest in developing both self and others, as well as contribute to organizational efforts, as required 

Your Qualifications 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field  Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives  Proven ability to work in a fluid environment, with limited processes  Excellent communication and presentation skills directed at both business-oriented and technical audiences   A few things we have to offer:  Competitive compensation  Great Healthcare + Dental + Vision Flexible PTO Culture of support, encouraging Life-Work balance 401k match FSA and HSA options Employee Assistance Program Paid Parental Leave Representing a company with 4,000+ clients and a 99% retention rate Accelerated title and salary growth potential  A fun and energetic work environment that makes you excited to go to work every day