Why SoftwareOne? Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and reveal why joining SoftwareOne is a game-changer. Join us now and be part of our incredible journey. The role Responsible for driving and accelerating adoption of our services through advising customers on best practices for using SoftwareONE and/or partner solutions and align with Sales and Solution Sales on upcoming up- or cross-selling opportunities accordingly. You may be required to conduct Onboarding sessions with your customer stakeholders providing insight on: SoftwareONE Service scope, Support process, Escalations management, Customer Success Manager role and focus, Tools overview & demo etc. to educate the Customer stakeholders to start leveraging SoftwareONE support, services & tools. You will conduct regular business reviews with your customer stakeholders providing insight on: SoftwareONE Service usage and performance, opportunities for optimization, relevant developments in business, new features or capabilities released within the supported areas which could enable a goal within the customer business. Drive Monthly Active Usage to all EA/CSP Customers, Deliver workshops to all of the customers. What we need to see from you Minimum 4+ years of experience. Ability to align with sales and solution sales teams on upcoming up- or cross-selling opportunities. Overall, the role requires a strong focus on customer success and the ability to consult and advise customers on best practices for using SoftwareONE and/or partner solutions to meet their business needs. Strong communication and interpersonal skills to conduct onboarding sessions and regular business reviews with customer stakeholders. Effective customer relationship management skills to drive Monthly Active Usage and deliver workshops to all customers. Data analysis and reporting skills to provide insight on software service usage and performance, opportunities for optimization, and relevant developments in business. Job Function Field Sales Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.