Company Description

We are hiring Customer Success Manager to serve as a key resource to a dedicated set of our most valued and high-profile customers to help them extract maximum value from their investment in our team messaging, video meetings, and a business phone product. As a critical piece of our land and expand efforts,

You will manage a set of customers daily, and you will advocate for them by orchestrating internal efforts with sales, implementation, technical support, expansion sales, etc.You will be positioned as a subject matter expert and resource for helping customers realize value from their IT spend.

 

Job Description

Responsibilities:

Develop strong customer relationships and serve in the role of trusted partner.Proactively drive adoption across multiple product technology stack to ensure customers are maximizing ROI. Manage adoption campaigns through regular updates of campaign objective in our CRM.Ensure customer satisfaction: facilitate quarterly business reviews, execute on mutual success plans, address technical demands, engage appropriate resources to ensure issues are being handled and escalated in a timely matter.Mitigate churn risk and maintain/grow monthly recurring revenue.Project Management - quarterback internal and external initiatives.Act as a liaison to sales by building internal relationships to help identify opportunities and expandPartner cross-functionally with support, professional services, sales and marketing segments to create customer success that drives positive customer satisfaction and account growth.Execute and build out an Adoption strategy through consistent weekly, bi-weekly or quarterly business reviews to have a proactive approach.

Qualifications

Our most successful candidates will have:

+1 yrs experience in an Account Management, Sales Project Manager or Customer Success Role. 1+ yr in high-tech industry telecommunications industry.+2 yrs experience in a B2B environment. Proven track record of balancing, prioritizing and completing multiple tasks for customers, delivering them on-time with quality.Strong analytical and problem-solving skills - Excellent presentation skills, from mid-level to exec level audiences.Excellent communication skills - fluency in English - and understanding of situational uses of different communication skills.Ability to lead cross-functional teams within to resolve issues.Solution-oriented mindset to understand and solve complex customer issues. 

Additional Information

All your information will be kept confidential according to EEO guidelines.