Who are we?Checkmarx is the enterprise application security leader and the host of Checkmarx One™ — the industry-leading cloud-native AppSec platform that helps enterprises build #DevSecTrust.Powered by the intelligence from our industry-leading AppSec security research team and our AI-driven technology and services, our platform is designed to enable CISOs, AppSec, and development leaders to prioritize their teams’ focus on what impacts their business.   Our offerings secure every phase of development for every application, from the very first line of code through production, while simultaneously balancing the dynamic needs of security and development teams.   We are honored to serve more than 1,800 customers, which includes 60 percent of all Fortune 100 organizations. We are committed to moving forward with unwavering dedication to the safety and security of our customers, and the applications that power our day-to-day lives. What are we looking for?We are seeking a talented and highly customer-focused member to join the Checkmarx CSM team.Our Strategic Customer Success Managers (CSM) are critical to our relationships with our customers. They are responsible for ensuring customers successfully onboard, adopt, and realize the value of Checkmarx solutions. CSMs are highly motivated and skilled customer relationship builders who drive the adoption of our solutions, generate referrals, drive customer loyalty, and secure long-term relationships. This is all achieved by knowing the customer, designing plans to deliver maximum value, and being consultative in the journey to becoming a trusted advisor.How will you make an impact?In this role, you will be managing existing and new customers, focused on improving customer retention, increasing adoption of Checkmarx within the customer base, identify expansion opportunities and identifying and escalating customer issues that require remediation. ·       Know the customer: Customer business, Executive alignment and AppSec/Dev team, Desired outcomes, maturity assessment and aspirations, challenges.Lead and coordinate the deployment and adoption of Checkmarx products.Know the Checkmarx solution, the AppSec market, and the competition and provide guidance in the day-to-day operations of the platform.Conduct regular touchpoint sessions to validate that we Know the Customer, review KPIs (Key Performance Indicators), and drive customer awareness of product features and Checkmarx services.Harness all necessary resources to maximize the adoption and realized value of their purchased solutions, identify risk, and mitigate in a timely manner.Maintain an accurate view of the health of assigned customers using the tools and procedures inWork closely with Product Management, R&D, and Support teams to promote customer requests.Proactively anticipate customer needs and effectively manage reactive customer requests.Develop and maintain solid cross-departmental relationships.Understand the customer’s internal processes and implementation to drive the adoption of product capabilities and solutions.