We are seeking a passionate Customer Success Manager to partner with our customers to drive long-term growth and success with One Door. As part of the Customer Success Team, you’ll focus on retaining and growing our customer base. With a tailored plan for each customer, you will build and nurture deep relationships with customers and executives that create One Door promoters and help customers achieve their desired outcomes.    

RESPONSIBILITIES

Own and manage a book of business comprised of mid-market customers, from post-implementation through ongoing adoption, expansion, and renewal Foster customer health throughout the customer journey with proactive monitoring of engagement and adoption, implementing at-risk playbooks as needed to mitigate churn Lead Business Reviews and engage with customer executives to assess progress toward set goals and communicate One Door’s business impact  Identify growth opportunities and execute all upsells and expansions  Serve as an internal advocate for customers and contribute to cross-functional efforts to solve for customer needs and drive customer satisfaction Synthesize customer feedback and advocate for customers with the One Door product team, helping to shape the evolution of the One Door platform Contribute to various projects as part of a collaborative, positive team environment

 

QUALIFICATIONS

3+ years experience as a Customer Success Manager working with medium to large global enterprise organizations in a SaaS environment Experience owning customer expansions and renewals, with a strong attention to detail Track record of building deep relationships with customers and creating advocates Excellent communication with clear, concise writing and presentation skills Strong analytical skills with a focus on interpreting and communicating customer data and trends Lead with curiosity and the drive to keep growing Adapt easily to change and working in a fast-paced environment Bonus:Experience in retail and retail software  Must be able to work in Eastern Time Zone (EST) to support customers in proximate time zones