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What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

The Member Engagement and Support team is a client facing group providing support services to members of TU and ensuring a positive member experience. As part of the team, this role will be focused on providing excellent customer support and ensuring client satisfaction. This role will also be responsible for collaborating with other departments to ensure a seamless member experience.

What You'll Bring:

University graduate in any disciplinesMinimum 5 years experience in client facing role providing corporate customer service and supportGood understanding of banking/financial industryExperience in engaging with members and providing supportStrong presentation skills and writing in English are essentialExcellent people management, interpersonal and communication skillsCustomer-oriented with professional and passion to provide excellent serviceEngage with members of the organization to provide support and ensure a positive member experience

Impact You'll Make:

Identify trends and opportunities for improvement based on member feedback and data analysisEnsure outstanding members experience and deliver results through leading and review of all processesCollaborate with other departments, to ensure a seamless member experiencePerform due diligence of potential/current members and any KYC related mattersProvide training to member to ensure their knowledge on company system and privacy regulationsPrepare and deliver regular reports on membership engagement and support to senior managementParticipate in and handle ad hoc projects

This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.

 

TransUnion's Internal Job Title:

Consultant, Customer Support Operations