Are you looking to do something big? Would you like to be a part of building something that you can look back on with pride at the end of your career? Do you want to join a group of a highly talented, smart, and motivated professionals? Can you imagine yourself working for a company that values your ideas and generously rewards those that put in max effort?
Kimley-Horn is looking for a post-sales Customer Success Manager to join our Firmwide Technology Solutions team! You will have the opportunity to contribute to exponential growth with new and existing customers in a fast-paced, start-up like environment. This is a highly cross-functional role with great opportunity to expand Kimley-Horn’s SaaS business in its next stages of growth.
Responsibilities Understand what success looks like for each client and enable them to reach their goalsProactively communicate new features, product enhancements and release details to customersDevelop and implement strategies to alleviate client concerns and provide recommendations for improving their experienceGather user feedback and provide to Product, Sales, and Marketing Teams to drive multidisciplinary advancement strategiesMake solution configuration changes upon client requestOnboard new clients and drive adoptionConduct new user training during client onboarding and thereafterIdentify opportunities to expand the use of technology solutions within client accountsCultivate and grow working relationships with internal partners across the firmCollaborate with internal teams/partners to align sales plans and objectives Support and/or lead product demonstrations internally and externally via presentations, webinars, in-person meetings, tradeshows, and conferences Willingness and ability to travel Perform other duties as needed or assigned Qualifications Bachelor’s Business Administration or a related field6-10 years of experience in customer success or account managementExperienced CRM user, preferably Dynamics 365Effective communicator with emotional intelligence Confident, outgoing personality Ability to understand and communicate software functionalityPassion, drive, and self-motivationTeam player with a positive attitude/client service mentalityExperience in SaaS application configuration is a plusExperience in the AEC industry is a plus Options Apply NowApplyShareShare this job with a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on social mediaApplications are being accepted on an ongoing basis; however, this job posting may close at any time after a minimum of 3 days of being posted.
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Applicants must be legally authorized to work for Kimley-Horn in the U.S. without employer sponsorship. We do not typically sponsor H1-B or any other work visa petitions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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