Accountabilities:

Facilitates a smooth customer on-boarding process, ensuring a easy product introduction. Supports and manages the post-sales customer lifecycle (on-going assistance, customer renewals, up- and cross-selling) to maintain customer loyalty and satisfaction.Tracks customer's product use to ensure the customer is continuously engaged with the product and maximizing its potential.May train customers on how to optimize their use of the product.Able to follow set instructions and processes to complete work. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.Has prior relevant training or related work experience.Has working knowledge and skills.

Qualifications:

Bachelor's Degree HolderAtleast 2 years of BPO ExperienceAbove Average Communication Skills

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