C.H. Robinson is seeking a dynamic Customer Success Manager to join our Managed Services division.

In this strategic role, you will drive profitability by managing account P&L, forecasting revenue, and designing innovative supply chain solutions. You will collaborate globally to align enterprise capabilities with customer goals, develop strategic plans, and lead initiatives to deliver exceptional value. As a trusted partner, you will build relationships with executive-level contacts while mentoring teams and fostering a culture of growth and continuous improvement.

Join us and make an impact in shaping the future of global logistics!

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Grow Profitably

Manage account P&L and financial performance.

Maintain accurate revenue projections and resource allocation.

Create supply chain solutions using customer data and requirements.

Global Capabilities

Align enterprise capabilities with customer goals and strategy.

Develop and execute a collaborative strategic plan.

Advocate for project-based delivery models to meet customer expectations.

Customer Relationships

Build and maintain strategic relationships with executive-level contacts.

Lead initiatives to deliver customer value and operational excellence.

Align business functions globally to support the customer’s strategic plan.

Talent

Mentor and guide Service Delivery teams.

Foster a collaborative, growth-oriented culture.

Encourage continuous improvement within the team.

QUALIFICATIONS

+6 years of professional experience in account management, specifically working with key, strategic clients

Knowledge of Supply Chain and/or Logistics industry

Proven ability to manage P&L and drive profitability

Strong strategic thinking and alignment with customer goals

Excellent customer-facing skills and relationship management

Experience presenting to key decision makers, both internal and external

Proven track record in consultative sales and managing customer expectations

Strong negotiation, conflict resolution, and team leadership skills

Values a diverse and inclusive work environment

WHAT WE OFFER

Real opportunities to grow your talent in a fast-moving, global organization

A fun, open, and inclusive workplace that encourages innovative thinking

Possibility to develop your language skills in our multilingual offices

Opportunities for professional growth with access to training platforms

Comprehensive benefits: competitive salary and performance-based bonuses, travel allowance, life insurance, healthcare plan, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!