C.H. Robinson is seeking a dynamic **Customer Success Manager** to join our Managed Services division. In this strategic role, you will drive profitability by managing account P&L, forecasting revenue, and designing innovative supply chain solutions. You will collaborate globally to align enterprise capabilities with customer goals, develop strategic plans, and lead initiatives to deliver exceptional value. As a trusted partner, you will build relationships with executive-level contacts while mentoring teams and fostering a culture of growth and continuous improvement. Join us and make an impact in shaping the future of global logistics! **DUTIES AND RESPONSIBILITIES** The duties and responsibilities of this position consists of, but are not limited to, the following: **Grow Profitably** + Manage account P&L and financial performance. + Maintain accurate revenue projections and resource allocation. + Create supply chain solutions using customer data and requirements. **Global Capabilities** + Align enterprise capabilities with customer goals and strategy. + Develop and execute a collaborative strategic plan. + Advocate for project-based delivery models to meet customer expectations. **Customer Relationships** + Build and maintain strategic relationships with executive-level contacts. + Lead initiatives to deliver customer value and operational excellence. + Align business functions globally to support the customer’s strategic plan. **Talent** + Mentor and guide Service Delivery teams. + Foster a collaborative, growth-oriented culture. + Encourage continuous improvement within the team. **QUALIFICATIONS** + +6 years of professional experience in account management, specifically working with key, strategic clients + Knowledge of Supply Chain and/or Logistics industry + Proven ability to manage P&L and drive profitability + Strong strategic thinking and alignment with customer goals + Excellent customer-facing skills and relationship management + Experience presenting to key decision makers, both internal and external + Proven track record in consultative sales and managing customer expectations + Strong negotiation, conflict resolution, and team leadership skills + Values a diverse and inclusive work environment **WHAT WE OFFER** + Real opportunities to grow your talent in a fast-moving, global organization + A fun, open, and inclusive workplace that encourages innovative thinking + Possibility to develop your language skills in our multilingual offices + Opportunities for professional growth with access to training platforms + Comprehensive benefits: competitive salary and performance-based bonuses, travel allowance, life insurance, healthcare plan, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit! **Why Do You Belong at C.H. Robinson?** C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .