Customer Success Manager Job Description: The Sage Customer Success team’s sole mission is to ensure the success of our customers. The Customer Success Manager (CSM) is responsible for providing technical leadership, innovations, and capabilities to multiple Sage financial products including Sage for Accountants, GoProposal, Futrli, and Auto Entry. This role aims to accelerate adoption, drive greater business value, and increase customer satisfaction. As a CSM you will help guide customers through their Sage journey by developing an understanding of their business requirements and goals, and how they are using our solutions. Leveraging this customer knowledge and deep product expertise, you will provide adoption, industry and implementation best practices and personalized recommendations to ensure your customers maximize value from their investment in our solutions. You will also serve as an escalation point when needed to facilitate the resolution of unexpected issues, connecting customers with the right resources for assistance and working with our technical support team to provide the appropriate business and technical context to ensure resolution. This role is hybrid out of our Lawrenceville or Atlanta office. Key Responsibilities: • Proactively manage the success of a portfolio of customers to ensure they are realizing consistent value from their Sage partnership. • Be a trusted technical advisor throughout the customer journey from onboarding to renewal by assisting with product enablement questions, providing relevant adoption & technical recommendations, and helping customers maximize utilization of our platforms to achieve their goals • Help customers navigate the customer lifecycle by engaging with other Sage teams & resources as necessary. • Monitor and identify trends in adoption and active usage by customers, to help management address gaps and identify churn mitigation initiatives. • Identify and assess renewal risks and collaborate with internal teams to mitigate. • Assist with high severity request or issue escalations as needed. • Actively identify upsell and cross-sell opportunities throughout the Sage ecosystem. 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀: • 3+ years of customer-facing experience in either customer support or customer success • Excellent interpersonal and written communication skills • Strong presentation skills • Bachelor’s degree or equivalent relevant experience • Prior experience with Sage 50, Sage for Accountants (formerly known as Sage Accountants Network) or other customer accounting software preferred. • Background in Accounting or Finance preferred. • Experience with Salesforce preferred. 𝗣𝗹𝗲𝗻𝘁𝘆 𝗼𝗳 𝗽𝗲𝗿𝗸𝘀: • Competitive salaries that landed us top 5% of similar sized companies (according to Comparably) • Comprehensive health, dental and vision coverage • 401(k) retirement match (100% matching up to 4%) • 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday) • 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date • 5 days paid yearly to volunteer (through Sage Foundation) • $5,250 tuition reimbursement per calendar year starting 6 months after hire date • Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually) • Library of on-demand career development options and ongoing training offerings 𝗪𝗵𝗮𝘁 𝗶𝘁’𝘀 𝗹𝗶𝗸𝗲 𝘁𝗼 𝘄𝗼𝗿𝗸 𝗮𝘁 𝗦𝗮𝗴𝗲: Careers homepage -https://www.sage.com/en-us/company/careers/ Glassdoor reviews -https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm LinkedIn page -https://www.linkedin.com/company/sage-software Function: Sales Country: United States Office Location: Lawrenceville;Atlanta Work Place type: Hybrid Advert Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/ Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com. Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/ Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.