Our team is built on trust, respect, and genuine support for one another. We believe people do their best work when they feel valued, empowered, and encouraged to bring their authentic selves to the table.
If you’re passionate about customer success, have a deep understanding of how finance teams operate, and thrive on building innovative solutions to solve real-world challenges, then we’d love to hear from you!


The Role:
We’re looking for a dynamic and experienced Customer Success Manager to join our friendly and forward-thinking team. In this role, you’ll combine technical expertise with a deep understanding of finance operations to help our customers overcome challenges and achieve their long- and short-term goals.

Your primary mission will be to ensure that Sage customers derive maximum value from our solutions, guiding them toward business success and long-term partnership with Sage. You’ll bring innovative ideas to the table, work collaboratively to solve customer challenges, and create tailored plans that align with their unique needs.

What We’re Looking For:

•  Someone who understands how finance teams operate and can empathise with their challenges.
• A problem solver who’s comfortable having in-depth conversations with CFOs and senior finance leaders about accounting processes, software
challenges, and business needs.
• A strategist who can build meaningful, long-term plans to help customers achieve their goals using Sage’s tools and innovations.
• A collaborator who thrives in a supportive, team-oriented environment.
• If you’re ready to join a team that truly cares for both its customers and colleagues and you’re excited about helping businesses thrive, we can’t
wait to meet you!


This is a hybrid role and will require 3 days a week in our Newcastle office