**Customer Success Manager :** The Customer Success Manager role at NI will be serve as the trusted adviser for a group of NI’s enterprise customers and is responsible for ensuring they receive the business outcomes expected from the NI solution. This position proactively works with a broad set of stakeholders and customer executives to illustrate the value delivered through NI software & services to improve customer health, customer satisfaction as well as adoption, retention, and expansion within a set of key accounts. The Customer Success Manager is a Customer Success subject matter expert and serves as the internal voice of the customer while working with other NI teams to exceed customer expectations. **In this Role, Your Responsibilities Will Be:** + Serve as the main point of contact supporting a list of dedicated marquee accounts through throughout all phases of the customer life-cycle post-deployment + Gain an understanding of client’s use cases and desired business outcomes and help them achieve these goals with NI product & services. + Collaborate with Sales team to expand customer relationships & ensure renewals & expansions + Effectively prioritize and manage escalating customer issues as needed and identifying solutions/resources required + Inform customers of NI product road-map & provide continuous customer feedback to NI’s Product team on features that will help drive customer outcome realisation. **Who You Are:** You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You build and deliver solutions that meet customer expectations.You balance the interests of multiple stakeholders. **For this Role, You will Need:** + 3+ years of customer success experience in a SaaS organisation, or similar customer facing role(s). + General knowledge of cloud architecture as well as on-premises IT landscape + Broad knowledge and experience in the automated test industry is desired + Excellent communication skills and ability to adapt narrative to different stakeholders + Comfort establishing credibility with key customer decision makers, influencers, and end-users of varying levels of the organisation. **Preferred qualificationt that Set You Apart:** + Bachelor’s Degree or Equivalent Experience **Our Offer To You:** At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness – one that builds community, prioritizes collaboration and continuous improvement. The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values (https://www.emerson.com/en-us/perspectives/culture-and-values) and about Diversity, Equity, & Inclusion at Emerson (https://www.emerson.com/en-us/careers/diversity-and-inclusion) . Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us. We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees. Make this great opportunity yours! **Requisition ID** : 25014426 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.