Customer\nSuccess Manager manages the assigned customer contracts in a way that combines\nthe customers’ goals with the business’s goals to form a cohesive, data-led,\nand customer-informed process.
The\nCustomer Success Manager is responsible for improving the customer\nsatisfaction, net recurring revenue, engineering activities in the contract and\nfor repair, migration & upgrades. A\nclose relationship with the assigned accounts will be used to turn existing\nrelationships into business partnerships that can drive value for both the\ncustomer and Honeywell. You\nwill report directly to Customer Success Leader for Americas pole.
Key Responsabilities
Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.Serve as a product, company and industry ambassador, keen on educating customers on the capabilities of our solutions.Create an optimized & data-led model of the customer journey (plan for every customer), then make sure all internal stakeholders are aligned.Collaborate with sales and marketing to create and optimize the upsell and cross-sell strategies.Conduct weekly, quarterly and annual customer business reviews to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met.Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.Provide\ninsight and relay the voice of customer with internal teams, including Sales,\nMarketing, Product, Technical Support, Operations, Finance and Engineering.Must Have:
5+ years of industrial operations OR industrial software engineering OR industrial software sales experience
Excellent customer interaction skills – the ability to interact with industrial customers, manage their expectations and build long term relationships
Experience in Advanced Process Control OR Operator Training Simulator OR Alarm Management
Refinery or Petrochemicals or Mining operations experience
CRM knowledge
English and Spanish Proficiency
Nice to Have:
Knowledge of Industrial customer success management or product management or project management or engineering management.
Customer Industry business driver knowledge that enables customer value discussions in our major industries of Oil Refining, O&G, LNG, Chemicals and Mining/Mineral Processing
Good understanding of regional customers - culture and dynamics
Ability to influence leadership.
Portuguese proficiency
Additional InformationJOB ID: HRD251017Category: Customer ExperienceLocation: Avenida el Bosque Norte 500 Piso 8,Santiago,REGION METROPOLITANA,750-0007,ChileExemptGlobal (ALL)