A Customer Success Manager Architect in IBM might be different than what you’re used to. It means you will be helping customers achieve their business outcomes through architecture design, deployment, usage and growth of the IBM Software offerings. In addition to the people and commercial skills often associated with this position, an IBM CSM is also an Architect. Someone with a deep understanding of technical complexities – from initial architecture to implementation and deployment. A person who can quickly grasp our clients’ challenging technology issues and communicate them back in an easy-to-understand way.
With deep roots in a hands-on technological background and through a variety of communication channels, you’ll be expected to showcase IBM’s solutions whilst clearly articulating our technology compatibilities with a client’s stack via use-case identification, solution architecture design, and MVP builds.
Using your technical expertise and a consultative style, you’ll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, you’ll guide IT executives through the changes needed to realize the full value of expanding their adoption of IBM’s products.
We’re passionate about success. If this role is right for you, then your achievements mean your career is flourishing and our clients are thriving. To help ensure this win-win outcome, a ‘day-in-the life’ of this role may include, but not be limited to…