**Customer Success Manager I** **About the Company** Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, and the opportunity to be surrounded by passionate team members that look out for each other. **About the Role** As a Nuvolo **Customer Success Manager I** , you will serve as a trusted partner to a portfolio of small to mid-market clients, driving product adoption, sharing success stories, and crafting strategic plans that enhance customer ROI. In this role, you will develop a deep understanding of client needs to align their business objectives with Nuvolo’s solutions and ensure their ongoing success. **Customer Success Manager I Core Responsibilities** + Monitor account activity to assess risks and identify opportunities to drive retention and growth. + Help foster adoption by raising client awareness and leveraging new product features and functionality. + Maintain consistent record of client engagement throughout the customer journey from implementation, onboarding, and expansion. **Background & Qualifications:** + 1(+) year of experience in consultative selling, business development, customer success or a role that utilizes a similar skill set. + Bachelors Degree or equivalent work experience. + Lead with curiosity to develop account strategy, create account plans and build strong relationships. + Exceptional organizational and prioritization skills to effectively execute job responsibilities. + Demonstrated ability to collaborate effectively across functions, including sales, professional services, legal, and others, within a team-oriented environment. + Excellent verbal and written communication skills, enabling effective interaction with internal and external stakeholders at all organizational levels. + Exceptional organizational and prioritization skills, ensuring efficiency and focus on key business objectives. + Maintain in-depth product, industry trends, competitive and technical knowledge. + A positive attitude, strong desire to win and the ability to embrace ambiguity + A life-long learner who is open to receiving and acting on feedback in an effort to improve results + Ability to travel 10-20 days/year. **About Nuvolo:** We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status. **Salary Range:** The salary range for this position is $70,000 – $80,000 base salary plus bonus **.** Proposed salary for the selected candidate will depend on a variety of job-related factors, including but not limited to geographic location, market requirements, experience, training, and education. Department Customer Success Employment Type Full-Time Minimum Experience Entry-level Compensation $70,000-$80,000