Job purpose

The Customer Success Manager is responsible for bringing the best ideas, innovations, and capabilities to a
portfolio of customers, providing technical leadership coupled with a deep understanding of each customer’s
requirements ensuring overall adoption. Driving greater business value and satisfaction. Your primary goal is
to ensure that Sage customers achieve their desired business goals and continue their journey with Sage.

About the team

The sole mission of our Customers Success teams is to ensure customers achieve their desired outcomes and recognize value from their investment. We work with our customers to build relationships, learn about their businesses and drive value based on our customers’ self-defined goals. The role will be working within the UKIA team and ultimately reporting to the Director of Customer Success.