Cloud Customer Success Manager within Oracle Retail Solutions

The Customer Success Manager (CSM) position focuses on proactive SaaS engagements for Oracle Retail. The responsibilities require the candidate to work directly with customers and have a solid understanding of the Oracle Retail solutions to ensure a customer's success on various service and product-related offerings. The CSM achieves this success by collaborating across Oracle lines of business and keeping executive management up to date on customer activity.

In this role, you will be responsible for developing and managing the Oracle relationship with a set of designated customers throughout their engagement. You will be responsible for maximizing the customers’ use of Services by driving a high degree of satisfaction.

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