A Customer Success Manager opportunity at IBM might be different from what you're used to. In addition to the people and commercial skills often associated with this position, an IBM CSM is also an Architect. Someone with a deep understanding of technical complexities. A person who can quickly understand clients' hard-to-understand technology issues and communicate them back in an easy-to-understand way. 
As a Customer Success Manager, you will work with key decision-makers with our clients to enable them to be as successful as possible. You’ll work closely with other departments within IBM to be responsible for the post-sales journey for a portfolio of Clients. By ensuring their ongoing adoption and success, you’ll contribute to retention, renewals, and increased opportunities for growth. By joining a new and dynamic team, you will also work to contribute to the Customer Success discipline at IBM which is rapidly growing and improving.

Your primary responsibilities will include:Understanding Client's Challenges and Building Trust: Understand clients' primary challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of our Integration and automation products.Facilitating Use Case Exploration and Business Framing: Lead use case exploration and business framing workshops and develop client value realization models.Leading Persuasive Technical Conversations: Lead technical discussions that persuade clients to act based on their requirements and the value provided by IBM's solutions.Creating Post-Deployment Customer Success Plans: Develop post-deployment customer success plans aimed at continually increasing post-launch, active user adoption of IBM's products.