Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

The Customer Success Manager (CSM) - Telecom, Energy, and Travel is an individual contributor role responsible for optimizing the customer experience, coordinating post-sales implementation, and collaborating with the customer to ensure they are realizing expected value from Equifax solutions, as well as driving adoption and retention.

This position will leverage current contracts and grow revenue through customer success activities such as ensuring customers understand how to access and use Equifax solutions, communicating the value of our data and solutions, examining customer data utilization and identifying gaps in coverage, removing barriers through information, data and analytics, and influencing as a subject matter expert and trusted advisor.

The CSM will work with Account Executives on an assigned book of telecom, energy, and travel accounts to target specific areas of opportunity for growth through improving utilization through use case and/or territory expansion of existing solutions, upsell of new solutions during the renewal process, and price negotiations of our products and services. The ideal candidate will have exceptional communication skills, both verbal and written, ability to foster positive relationships and have strong time management skills.

What you’ll do:

Client Initiation & Monetization: CSMs will lead the onboarding process to ensure monetization of new sales (new logos or new products and services). The primary goal is to get the client “up and running” fast with minimal errors, so the client receives value fast. They also act as a liaison between customers and internal teams. This role should contribute to helping with execution and delivery of Monthly/Quarterly/Annual Business Reviews and managing and coordinating internal processes associated with renewals.

Provide support: CSMs offer personalized support to customers, including training, product recommendations, and addressing concerns. 

Monitor metrics: CSMs track customer metrics to ensure that customers are achieving their goals and are utilizing the installed products and services (as expected). They also monitor account overviews and look for opportunities for business development. They ensure clients are successful; products and services are performing well and delivering the expected results and value.

Educate and Identify opportunities: CSMs use their understanding of customer needs to identify opportunities for the company to provide additional services or upgrade products. They should work to understand what Equifax products and services can help them achieve their goals and objectives. CSMs coordinate with the account team (Account Executive and Relationship Manager) when opportunities are identified and partner closely with Account Executives to close opportunities. 

Prevent issues: CSMs proactively engage with customers to prevent support issues and foster customer loyalty. 

Be the Client Advocate: CSMs build connections with internal teams to advocate for clients and ensure that their needs are considered. 

What experience you need 

Minimum 5 years experience in B2B customer success

Bachelor's degree from an accredited university or equivalent experience

Proven success in relationship building type role and ability to maintain relationships (internal and external)

Strong organization or project management skills

What could set you apart

Masters or advanced degree

Experience with analytic-based projects

Strong computer skills including G-Suite, Microsoft Office (Word, PowerPoint, Excel), and Salesforce

Industry experience - telecommunications, utilities/energy, and travel

Solution experience - credit risk, data driven marketing, identity and fraud

An understanding of the regulatory environment

Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current range is $113,180 to $145,000. This position is also eligible for our annual incentive compensation program.

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We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-Georgia-Remote

Function:

Function - Sales and Account Management

Schedule:

Full time