As Customer Success Renewal Manager, you will support the Customer Success Organisation in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal experience for our customers. 

This important role will report to our Manager of Customer Success and is based in Australia.

You Will:  

Serve as an extended member of the Smartsheet account team to bring all assigned contract renewals to a successful conclusion  Ensure a positive customer experience throughout all stages of the renewal process  Partner with sales, customer success, order management, and senior leadership to accelerate the contract renewal process and create positive outcomes  Build and communicate an accurate forecast on upcoming renewals  Identify and highlight any renewal risk to your partners and work with all team members to order to develop resolution strategies  Evaluate your portfolio to prioritise time to render the most favourable outcomes  Highlight opportunities for process improvement  Perform other duties as assigned 

You Have

4+ years of Sales, Customer Success or Finance experience  Negotiation skills with experience driving contracts to completion  Experience analysing complex problems, developing recommended solutions, and/or managing risk  Familiarity with project management methodologies and the ability to use those in service of managing the renewal cycle Motivated by an entrepreneurial mindset and comfortable with ambiguity  Experience working with Salesforce and Smartsheet