Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where your efforts directly impact customer satisfaction and company success? Join our dynamic Customer Success Team as a Customer Success Representative, where you’ll manage relationships with various customers to ensure they receive world-class service!

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WHAT YOU WILL DO 

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As a Customer Success Representative, you will own account retention, renewal, and client activities to keep churn under annual targets and deliver a best-in-class customer experience.

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Duties and responsibilities include:

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\n\nResolve Customer Queries: Handle a high volume of customer inquiries efficiently and warmly, ensuring swift resolutions.\nEscalate Complex Issues: Identify and escalate more challenging issues to the appropriate teams to deliver timely solutions.\nCollaborate Across Teams: Partner with internal teams to ensure seamless issue resolution and maintain customer satisfaction.\nDirect Customer Engagement: Communicate with customers via phone, email, and chat, offering exceptional service at every touchpoint.\nMaintain Performance Standards: Adhere to service level agreements (SLAs) for ticket resolution and call handling times.\nCRM Management: Keep our CRM updated with customer interactions, ensuring data accuracy.\nSupport Team Goals: Actively contribute to team meetings and initiatives aimed at retention and growth.\nIdentify Growth Opportunities: Understand customer needs and work to foster account growth through renewals and upselling.\nStay Knowledgeable: Continuously update your knowledge of our products and stay informed on competitor offerings.\n

WHO YOU ARE 

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Ideally, you will have previous experience in customer service, preferably gained within a call center or tech environment, or at least one year of experience in an administrative role. You need to be skilled in dealing with and resolving customer issues, possess good telephone manners, and have a strong desire to go above and beyond for customers.

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Further requirements include:

\n\nEnglish communication skills, both written and spoken.\nPrior experience using Sales Force (or similar CRM) and SAP\nIntermediate-level Excel Skills\nAbility to work autonomously and display a high level of self-motivation, willingness to take ownership & be held accountable \nPositive and enthusiastic approach and attitude, with Strong organisational and interpersonal skills \nCustomer relationship and conflict management skills \nMethodical and disciplined approach to problem-solving \n\n

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Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation.

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As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight. 

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Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com.  

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Teletrac Navman is a Vontier company. 

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Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website www.vontier.com