Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​

The Customer Success Representative role is a unique opportunity to work with our customers to ensure their success and satisfaction with Donaldson Industrial Services. This role is a part of Donaldson's Industrial Smart Services Business and is ideal for people who are experienced and energized working with customers directly, problem solving and creating a great customer experience.

While hybrid, this role will be based out of our Bloomington, MN HQ.

Role Responsibilities:

Become the first touchpoint for our customers to ensure success in running filtration equipment and provide an excellent customer experience.

Remote monitor customer filtration equipment from your computer to provide remote troubleshooting and technical support directly to customers.

Track and document customer issues in CRM to ensure all issues are handled.

Work with customers to offer services and parts based on their needs and your interactions to keep up and running successfully.

Liaise closely with our service team to get technicians deployed to solve on-site customer needs.

Onboard new customers guiding them through setup of our products and services.   

Help to manage orders for customers and track shipments.

Act as the first customer contact regarding technical inquiries, scheduling and shipping. 

Work with customers and partners to drive service renewals.

Negotiate customer claims, initiates billing adjustments and arranges product substitutions and returns.

Minimum Qualifications:

4+ years of experience in a customer-facing role, preferably in a business setting

High school diploma or GED

Preferred Qualifications:

Energized by customer interaction and problem solving

Previous experience dealing with difficult customers, situations and issues

Previous experience working with Oracle and any CRM system

Able to multitask and type quickly to record customer work

Strong communication skills both verbally (phone) and written (email)

Mechanical aptitude or experience with remote technical support

Hourly Pay Range: $24.10 - $30.10, depending on relevant experience, qualifications, and skills.

This position is overtime eligible as per state and federal regulations.

Employee benefits are part of the competitive total rewards package that Donaldson Company, Inc. provides to you. Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time away, paid leaves (including paid parental leave) and more.

Key words: Customer Success, Customer Service, Oracle, Dust Collectors

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers.  These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process.  Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address.  If you have any questions about the legitimacy of an employment opportunity, please reach out to talentacquisition@donaldson.com to verify that the communication is from Donaldson.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.