WHAT YOU WILL DO 

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This role will reactively manage all small fleet business customers in the UK Region. Owning account retention, renewal, and client activities to keep churn under annual targets and deliver a best-in-class customer experience.

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Responsibilities and Duties 

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\n\n\n\nDealing with and resolving high-volume customer queries quickly in a friendly and efficient manner  \nIdentifying the need to escalate more complex queries to the relevant teams or departments \nLiaising with internal teams to find resolutions for customer issues \nLiaising with customers directly via telephone, e-mail and Chat \nWorking within SLAs – Ticket Resolution Times, Call Handling Times \nEnsuring excellent customer service and support throughout \nUpdating and managing the CRM tool for all customer issues \nAttend, contribute and present at team meetings and other internal events \nWork tirelessly to achieve team targets relating to retention and growth \nUnderstand company needs in order to add growth to accounts through renewals and upsell opportunities \nMaintain a knowledge base of product and solution features/functionality of competitors and own products \n\n\n

WHO YOU ARE 

\n\nPrevious experience in customer service gained within a call centre environment/ 1+ Years experience in an administration role \nExperience and skilled in dealing with and resolving customer issues \nGood telephone manners and a desire to go above and beyond \nIT literate and good knowledge of MS Office tools \nAbility to maintain focus and work effectively under pressure \nAbility to learn at speed, and adapt to new processes/systems easily \nDesire to learn and progress within the Company \nA background in technical product and/or account management support would be desirable \nKnowledge of Salesforce, SAP / CRM systems would be desirable\n

Who is Teletrac Navman

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Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation.

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As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight. 

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Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com.  

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Teletrac Navman is a Vontier company. 

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Who is Vontier

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Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website www.vontier.com

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