About Oracle Customer Success Services

Who better to support Oracle...than Oracle? https://mysites.oracle.com/customer-success-services/

With over 20 years of providing dedicated support to more than 6,000 companies in 100 different countries, services are designed to meet the ever-evolving needs of our customers. By working with them to understand their unique requirements and business goals, Customer Success Services helps them embrace the right technology to shape their future and achieve more.

When business continuity is crucial and you need mission-critical support, Oracle Customer Success Services offers proactive guidance and preventative services delivered by a dedicated support team. This mission-critical support is to drive high availability across the entire Oracle IT stack—from applications, middleware, and database to servers, storage, and network devices.

Oracle Customer Success Services, delivers the high availability and mission-critical support businesses demands. A team of Advanced Support Engineers work closely with customers, both onsite and remotely, to provide 24/7 personalized support. The team combines the knowledge of customer environment and expertise from Oracle Support and Product Development, to help resolve critical issues.

Customer Success Services-Oracle SAAS - Fusion HCM Functional Lead

Position Overview: 

We are looking for Oracle Fusion HCM Functional Consultant with Overall 12 to 20 years of IT experience with at least 8 years of Fusion experience and remaining years of HRMS/ERP domain experience in Oracle EBS. The selected candidates should be able to relocate to any one of the work locations (Bangalore, Hyderabad, Gurgaon) for forthcoming projects if selected, should also be willing work in shifts if required, our customers are spread across various countries. Must have good understanding of the following Oracle Cloud HCM version 12+ capabilities. We are looking for a Functional person who has real-time hands-on product and/or functional experience; and/or worked with L3 level support; and/or having equivalent knowledge.

Position is for a functional Support Professional, preferably with implementation background in Oracle Cloud HCM Applications. Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional issues of complex and critical service requests. The focus of this position is to provide Customer Service on functional level and to ultimately drive complete and total resolution of each issue reported by customer. Position is for a Support Analyst with a background in Oracle SAAS Suite of products Responsible for customer production support, tracking-incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.  The key skills put to use on a daily basis are - high level of functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. It an opportunity to work with Cloud and On Premise customers. This work includes: Work directly with Customers for Advising on complex use of Oracle products Resolving highly complex and mission-critical issues Serve as Situation Manager on highly sensitive issues Formal mentoring for promoting the functional and professional development of others Creation/review of Knowledge Articles

Qualifications: Any professional qualification (BE/ B Tech/MCA/ MSc (Comp Science)). 

Must have Skills Fusion HCM Functional Consultant (80% Functional + 20% Technical) with Overall 12 to 20 years of IT experience with at least 8 years of Fusion experience and remaining years of HRMS domain experience in Oracle EBS  Primary Module Skill Required

At least 1 to 2 Oracle Fusion HCM implementations or Support exposure with hands on experience in 3 to 4 HCM modules below. Preferably in Core HR, ORC and Compensation.

Fusion Core HR
ORC

Fusion Compensation. 

Fusion Absence
Fusion Payroll
Fusion Time and Labor
Fusion Benefits

Fusion Talent Management. 

Job Description

Fusion HCM Functional Consultant (80% Functional + 20% Technical) with Overall 12 to 20 years of IT experience with at least 8 years of Fusion experience and remaining years of HRMS domain experience in Oracle EBS. Should have worked in 3 or more Oracle HCM Cloud implementation or support projects as a Functional consultant. Should have Strong HCM business processes knowledge and concepts. Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Cloud HCM Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Cloud HCM Technically Strong with Expert Skills in SQL, PLSQL, OTBI/ BIP reports, FBDI, ADFDI, BPM workflows, ADF Faces, BI Extract for FTP, Integration and Personalization. Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Cloud HCM  Strong problem solving skills. Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities. Strong team player so you leverage each other’s strengths. You will be engaged in collaboration with peers within/across the teams often. Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis. High flexibility so you remain agile in a fast changing business and organizational environment. Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities. Should have excellent communication, Project/stakeholder/team management skills and experience. Should have excellent documentation, presentation, customer handling, problem solving, solution design skills and experience.

Career Level - IC4