As part of CertainTeed IT’s Digital Manufacturing Program, this position will help support projects relating to Digital Operations within the 100+ manufacturing sites throughout North America. This position will be REMOTE based, reporting to the Digital Transformation Manager, Digital Manufacturing.  

We are looking for an experienced and dynamic Customer Success Specialist to join our Digital Manufacturing team. In this role, you will play a key part in fostering strong relationships with our internal users at the sites and central level, ensuring smooth onboarding, implementation, and training for our applications. You will serve as a liaison between employees, project managers, and our IT teams, facilitating clear communication, addressing concerns, and improving user satisfaction. This position is crucial in helping our internal teams achieve their objectives, while also providing valuable usage, activity, and success metrics to drive the effectiveness of our applications.