As a Customer Success Specialist, you will build upon your initial customer service experience to manage more integrated aspects of the customer lifecycle. You will support various post-sales activities, assist with product usage training, and ensure that customers effectively engage with our solutions. Your work will contribute significantly to customer retention and satisfaction. Responsibilities: • Support more complex customer onboarding processes. • Handle multiple customer inquiries with increasing complexity. • Assist in resolving intermediate technical issues and troubleshooting. • Conduct intermediate product training sessions for customers. • Monitor and analyze customer usage patterns. • Document and communicate recurring customer feedback to the team. • Collaborate with sales and support teams on customer issues. • Identify and escalate critical customer issues. • Recommend product/service improvements based on customer feedback. • Assist in development and refinement of onboarding materials. Skills: • Advanced Communication: Effective verbal and written communication skills. • Customer Relationship Management: Skills to manage and nurture customer relationships. • Analytical Skills: Use basic data to identify trends and insights. • Problem Solving: Intermediate problem-solving capabilities for resolving customer issues. • Product Knowledge: In-depth understanding of product features and benefits. • Training Skills: Ability to convey information effectively during training sessions. • Project Management: Basic project management skills to handle varied tasks. • Technical Proficiency: Intermediate proficiency with CRM and other customer support software. **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.