**What you will do** This role will proactively manage all retention, resign and client account activities, to keep churn under annual targets. You will drive increased revenue growth and existing customer base penetration through upsell, cross-sell and price management as per annual targets as well as looking for long-term perspective relationships. You will work cross functionally with Sales, Support, Service and Product teams. **Responsibilities and Duties** + Develop customer success enduring relationships. + Increase adoption and demonstration of ROI. + Secure contract renewals and uncover opportunities to increase revenue growth within client life-cycle. + Perform FPP engagement rules (ABRs/QBRs, sponsor program). + Manage and improve Customer Health using company´s methodology, develop and facilitate actions plans as required to improve levels of service or to support client´s strategic objectives. + Resolve in time and form any adm. request from the customer (Escalations, inquiries, etc) + Contribute effectively to team-working collaboratively with other departments (Finance, Support, etc) + Lead and participate through VBS tools and projects (DMs, PSP, PD,VOC, etc) + Tactical Objectives achieve individuals and company´s targets: + Churn + Growth + Net revenue ARR + Customer Health scores + Operative targets path to success (learning and growth) **Who you are** + Preferred degree in administration, systems, or accounting fields + 3+ years’ experience in B2B Customer Account Management / Customer Success-Sales or Project Management + Experience in a SaaS background + Experience using SAP, Salesforce and Churn Zero + Driving customer value from product + Experience building and growing long term customer relationships + Passionate customer service orientation with extensive experience in managing multiple stakeholders + Strong time management skills + High level of attention to detail + Methodical and disciplined approach to problem solving **Who is Teletrac Navman** Teletrac Navman is a leading software-as-a-service (SaaS) provider leveraging location-based technology and services for managing mobile assets. With specialized solutions that deliver greater visibility into real-time insights and analytics, Teletrac Navman helps companies make better business decisions that enhance productivity and profitability. Its fleet and asset management technology uncovers information that would otherwise go unseen, helping customers reduce risk and confidently move their business forward with certainty. **Who is Vontier** Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com . \#LI-LS1 \#LI-Hybrid The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-833-399-0822 or e-mail applyassistance@vontier.com to request accommodation.