Are you a driven professional with a passion for building strong relationships and ensuring client satisfaction? We are looking for a **Customer Success Specialist** to join our dynamic UK Team, focusing on our Enterprise clients. Teletrac Navman is a top provider of fleet management solutions, focused on optimising operations in the Transport, Service, Government and Construction sectors. We help business manage their vehicles and equipment on one powerful platform for a safe, efficient and sustainable future. We seek a self-motivated individual with excellent communication and problem-solving skills, and a **proven track record in B2B Customer Account Management** . If you thrive in a fast-paced environment and are ready to make a significant impact, we want to hear from you! Join us at Teletrac Navman and help shape the future of customer success. **What you'll be doing:** In this pivotal role, you’ll work primarily with our Enterprise clients, proactively managing client retention, renewals, and account activities to minimise churn and drive revenue growth through upsell and cross-sell opportunities. You’ll act as a trusted advisor, conducting regular business reviews and addressing client challenges proactively, managing client retention and renewals whilst driving revenue growth through upsell and cross-sell opportunities. Building strong relationships with key stakeholders, including C-level executives, is essential to ensure clients receive maximum value from our solutions. This position offers the ability to work remotely within England and ideally based in the eastern regions. **Your key responsibilities will include:** **Client Management:** - Managing client retention, renewals, and account activities to minimise churn. - Building strong relationships with key stakeholders, including C-level executives. - Ensuring clients derive maximum value from our solutions by promoting adoption and demonstrating ROI. - Overseeing client health and developing success plans to align with client objectives. **Revenue Growth:** - Driving revenue growth through upsell and cross-sell opportunities. - Securing contract renewals and identifying leads to boost revenue. **Advisory and Reviews:** - Acting as a trusted advisor, offering strategic recommendations to address client challenges. - Conducting Account Business Reviews (ABRs) and Quarterly Business Reviews (QBRs) as needed. **Problem Resolution:** - Resolving customer escalations by collaborating with internal teams. - Managing the quote generation and order placement process. - Working with Finance to address invoicing queries. **Collaboration and Knowledge:** - Collaborating with various departments, including Sales and Support. - Keeping up to date with our products and the competitive landscape. - Participating in ad hoc projects and supporting colleagues as needed. **Record Keeping:** - Maintaining accurate records in SalesForce for assigned clients. **About You:** **To succeed in this role, you should possess the following skills and qualifications:** **Experience:** Minimum of 2 years in B2B Customer Account Management or Customer Success, preferably within a SaaS environment. Proven ability to nurture relationships with senior stakeholders and a track record of meeting and exceeding retention and growth targets. Experienced in demonstrating ROI and recommending solutions to business challenges. **Personal Attributes:** Self-motivated and driven to complete tasks effectively. Proactive in problem-solving, able to identify trends and escalate issues as needed. Highly organised with strong time management skills, and accountable for actions while understanding risks. Capable of managing multiple complex issues in a fast-paced environment.Takes initiative in personal development and actively participates in team activities. **Interpersonal Skills:** Excellent communicator who effectively shares information and engages with stakeholders. A team player who contributes ideas and best practices while adept at resolving conflicts through collaboration. **Strategic Thinking:** Possesses a strategic mindset, understanding the bigger picture and using good judgement to drive improvements. Represents the voice of the customer within the business, confidently overcoming obstacles to achieve positive outcomes. **Technical Proficiency:** Solid knowledge and experience with MS Office, Outlook, SalesForce, and Microsoft Teams. **Full UK driving license: T** he ability and desire to travel to customers as required. **How we reward you:** At Teletrac Navman, we value our employees and offer a competitive salary along with a comprehensive benefits package. This includes opportunities for professional development and a supportive work environment that encourages growth. **What's next:** If you are ready to take the next step in your career with us, apply today and join our team in making a difference! **\#LI-DL1** **\#LI-Remote** **WHO IS** **TELETRAC NAVMAN** Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight. Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com .   Teletrac Navman is a Vontier company. **WHO IS VONTIER** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com . The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-833-399-0822 or e-mail applyassistance@vontier.com to request accommodation.