Customer Success Specialist
Lower Mainland, BC (Remote with Some In-office)
Full-Time, Permanent

Our client provides a turnkey Customized Marketing System powered by the most advanced Loyalty Program available to Independent Business Owners today. We are seeking a relationship-driven Customer Success Specialist to help clients fully leverage their marketing system while identifying upsell opportunities to enhance their success. What You’ll Do: Manage and nurture client accounts, ensuring they maximize the system's benefits. Build strong relationships with business owners, providing strategic value and support. Conduct monthly check-ins to drive customer engagement and retention. Identify upselling opportunities to help clients achieve greater success. Work autonomously while collaborating with a tight-knit team (8+ year average tenure). What We’re Looking For: People-first mindset – ability to build rapport and create value for clients. Proactive & self-sufficient – takes initiative in managing relationships and making calls. Sales-driven approach – ability to upsell while maintaining a customer-centric focus. Strong communication and problem-solving skills. Experience in account management, sales, or customer success. Perks & Benefits: $55K–$60K base + uncapped bonuses for unlimited earning potential ($70K to $85K OTE) Three weeks vacation to start Close-knit team with a strong, supportive culture RRSP matching for long-term financial security Excellent medical & dental benefits Autonomy & opportunity to make a real impact in clients’ businesses Apply Now! Interviews are already underway—don’t miss this opportunity! No cover letter required.  ABOUT US: TPD is a leading workforce solutions provider with a mission to help individuals succeed by providing access to opportunities in jobs, careers, and professional development. A niche provider serving North America, we specialize in placing skilled candidates within the Manufacturing, Semiconductor, and Mining industries. Whether you seek flexible or permanent positions, we assist in starting, changing, or advancing careers in a way that aligns with your goals.   We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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