Role:

Represent the brand, culture, and values of clients. Maintain a positive, empathetic, and professional attitude towards customers. Provide timely support through various communication channels. Ensure professional, efficient, and quality service to clients. Cross-sell additional bank products and services. Capture client feedback for future improvement. Identify and escalate priority issues through proper channels. Work with team members to provide better customer support. Keep job knowledge up to date through upskill training.