Customer Success Specialist - Client: Tech Services

Department: Boutique Client

Employment Type: Full Time

Location: Philippines

Reporting To: Client via Magic

Compensation: $5.00 / hour

DescriptionAbout the ClientA rapidly growing technology company specializing in portable charging solutions through innovative rental kiosks and digital signage. They provide comprehensive charging services across various venues and events nationwide, with a focus on user convenience and accessibility. As an industry leader in portable charging solutions, they combine cutting-edge technology with exceptional customer service to deliver reliable power solutions to users on-the-go.

\n\nWhy this role exists
This position is essential in ensuring seamless post-sale customer experience and technical support for JUUCE's charging station network. The Customer Success Specialist will serve as the primary point of contact for distribution partners and end-users, managing technical inquiries and maintaining strong relationships with stakeholders. This role supports the company's mission to provide reliable, accessible charging solutions while maintaining high customer satisfaction levels.

The Impact you’ll makeTechnical Support Management \nAddress and resolve basic technical issues with charging stations\nGuide users through station setup processes\nDocument and track technical inquiries\nImplement systematic solutions for common issues\nCustomer Success \nManage post-sale customer interactions and support\nRespond to customer inquiries professionally and efficiently\nMaintain customer satisfaction through proactive communication\nTrack and follow up on customer issues\nDistribution Partner Relations \nCoordinate and schedule calls with distribution partners\nFacilitate effective communication between partners and internal teams\nMaintain organized records of partner interactions\nSupport partner success initiatives\nData Management \nInput and maintain accurate backend data\nTrack and report on customer interactions\nMonitor issue resolution progress\nGenerate regular performance reports\n

Skills, Knowledge and ExpertiseRequired:\nFluent English proficiency (verbal and written)\nProven customer service experience\nTechnical troubleshooting capabilities\nData entry and management skills\nExperience with CRM systems\nStrong documentation abilities\nProcess management experience\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\n
Technical Skills:\nTechnical problem-solving abilities\nData management proficiency\nSystem navigation capabilities\nDocumentation expertise\nBasic technical troubleshooting\nSoft Skills:\nExcellent communication abilities\nCustomer service orientation\nAdaptability and quick learning\nAttention to detail\nProcess improvement mindset\nAbility to work independently\nStrong focus on process adherence\nProactive problem-solving approach\nYou should apply if… \nYou're passionate about customer success\nYou enjoy solving technical problems\nYou're comfortable with routine, systematic tasks\nYou thrive in a fast-paced environment\nYou're a proactive communicator\nYou enjoy learning new systems and processes\nYou have a methodical approach to work\nYou're detail-oriented and organized\n\nWhat to expect...

\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:\nMonday to Friday, 8 AM to 5 PM EST (Eastern Standard Time)\n40 hours a week\nCompensation:\n$5 per hour\nNo benefits package included\n

Benefits