Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role, you will:

Evaluate customer engagement requests and plan, facilitate, and deliver customer engagement activities by applying established Customer Success Frameworks.Utilize advanced AI technologies within the organization to enhance the efficiency and effectiveness of internal customer engagement processes.Collaborate with communication teams across various areas of the organization to streamline customer engagement workflows.Advocate for strategic Customer Success Frameworks to product teams, fostering consistency in customer engagement practices with the goal of improving customer satisfaction.Develop resources and deliver training sessions to enhance product owners' capabilities in effective customer engagement.Contribute to a team environment focused on generating, experimenting with, and implementing innovative ideas to reduce operational challenges and improve engagement outcomes.Gather feedback from internal customers to drive continuous improvement of products and services.Create, maintain, and enhance documentation using platforms such as Confluence, ServiceNow, and SharePoint.

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role, you will:

Evaluate customer engagement requests and plan, facilitate, and deliver customer engagement activities by applying established Customer Success Frameworks.Utilize advanced AI technologies within the organization to enhance the efficiency and effectiveness of internal customer engagement processes.Collaborate with communication teams across various areas of the organization to streamline customer engagement workflows.Advocate for strategic Customer Success Frameworks to product teams, fostering consistency in customer engagement practices with the goal of improving customer satisfaction.Develop resources and deliver training sessions to enhance product owners' capabilities in effective customer engagement.Contribute to a team environment focused on generating, experimenting with, and implementing innovative ideas to reduce operational challenges and improve engagement outcomes.Gather feedback from internal customers to drive continuous improvement of products and services.Create, maintain, and enhance documentation using platforms such as Confluence, ServiceNow, and SharePoint.

To be successful in this role, you should meet the following requirements:

Communication and Collaboration: Exceptional communication skills with the ability to work effectively across cross-functional teams, stakeholders, and senior leadership in a technology-driven environment.Technology Program and Event Management: Proven experience in planning, executing, and evaluating technology-focused programs or events, with an emphasis on driving continuous improvement.Analytical Skills: Strong ability to interpret data, track key performance indicators (KPIs), and present actionable insights to inform decision-making.Customer Success Expertise: Demonstrated success in customer success management or a related field, with a track record of designing and delivering impactful technology engagement initiatives.Technical Knowledge: Experience in one or more IT operational areas such as Infrastructure, Service Management, Connectivity, End User Technologies, or Cloud technologies.Agile Methodology: Solid understanding of agile principles and proven experience working within agile teams.Adaptability and Creativity: A flexible and innovative mindset with a ‘can-do’ attitude to overcome challenges and deliver results

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSDI

To be successful in this role, you should meet the following requirements:

Communication and Collaboration: Exceptional communication skills with the ability to work effectively across cross-functional teams, stakeholders, and senior leadership in a technology-driven environment.Technology Program and Event Management: Proven experience in planning, executing, and evaluating technology-focused programs or events, with an emphasis on driving continuous improvement.Analytical Skills: Strong ability to interpret data, track key performance indicators (KPIs), and present actionable insights to inform decision-making.Customer Success Expertise: Demonstrated success in customer success management or a related field, with a track record of designing and delivering impactful technology engagement initiatives.Technical Knowledge: Experience in one or more IT operational areas such as Infrastructure, Service Management, Connectivity, End User Technologies, or Cloud technologies.Agile Methodology: Solid understanding of agile principles and proven experience working within agile teams.Adaptability and Creativity: A flexible and innovative mindset with a ‘can-do’ attitude to overcome challenges and deliver results

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSDI