Customer Success Specialist - Freelance, Remote
Magic One
Customer Success Specialist - Freelance, Remote
DescriptionAbout the ClientAn innovative fintech company specializing in payment solutions, currently in its growth phase. Their mission is to provide streamlined payment processing services while maintaining high standards of customer support and satisfaction. This technology-driven company emphasizes automation and efficient processes to deliver superior payment solutions to their clients.
\n\nWhy this role exists
We're seeking a Customer Success Specialist to be the primary point of contact for clients while supporting the company's sales and customer service initiatives. This role is crucial in maintaining strong client relationships, ensuring successful payment processing operations, and driving business growth through excellent customer support. The ideal candidate will become an integral part of the business, working closely with the client to learn and master the intricacies of payment processing operations. The position will help address the need for reliable, client-facing support while contributing to the company's expansion through sales and automation efforts.
The Impact you’ll makeCustomer Success Management \nServe as the primary point of contact for client inquiries\nHandle client-facing interactions professionally and efficiently\nEnsure customer satisfaction through proactive support\nManage customer relationships and maintain regular communication\nMaster payment processing systems to provide expert support\nSales Support \nManage lead confirmation process\nSchedule and coordinate appointments\nSupport sales initiatives and follow-ups\nConvert prospects into satisfied customers\nBuild and maintain strong client relationships\nSocial Media Management \nCreate and manage social media content\nHandle direct messaging across platforms\nEngage with audience and maintain brand voice\nSupport social media growth initiatives\nDrive engagement through consistent communication\nProcess Automation \nAssist with automation setup and management\nWork with tools like Zapier and Make.com\nSupport process improvement initiatives\nMaintain and update CRM records in Go High Level\nStreamline operational workflows\n\nSuccessful integration into the business within the first 30 days\nQuality of customer interactions and satisfaction levels\nEffectiveness in handling client inquiries and issues\nSuccess in supporting sales initiatives\nEfficiency in managing automation and processes\nDemonstrated ability to learn and apply payment processing knowledge\n
Skills, Knowledge and ExpertiseRequired:\nPrevious experience in customer success or account management\nDemonstrated background in payment processing\nStrong sales support experience\nProficiency with automation tools (Zapier, Make.com)\nExperience with CRM systems\nMust be U.S.-based\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\n
Technical Skills:\nProficiency with Zapier and Make.com\nExperience with Airtable\nExpertise in Go High Level CRM\nSocial media management capabilities\nPayment processing knowledge\nSoft Skills:\nExcellent customer service orientation\nStrong communication abilities\nSales acumen\nProblem-solving mindset\nQuick learning capabilities\nAttention to detail\nAdaptability and eagerness to learn\nYou should apply if… \nYou have a passion for customer success in the fintech industry\nYou thrive in fast-paced, growth-oriented environments\nYou're comfortable with both technical and customer-facing tasks\nYou enjoy working with automation tools\nYou're excited about joining a company in its growth phase\nYou're eager to learn deeply about payment processing systems\nYou're looking for long-term growth with a growing business\n\nWhat to expect...
\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:\nMonday to Friday, 9 AM to 5 PM CST (Central Standard Time)\n40 hours a week\nCompensation:\n$7 per hour\nNo benefits package included\n
Benefits
Department: Boutique Client
Employment Type: Full Time
Location: Philippines
Reporting To: Client via Magic
Compensation: $7.00 / hour
DescriptionAbout the ClientAn innovative fintech company specializing in payment solutions, currently in its growth phase. Their mission is to provide streamlined payment processing services while maintaining high standards of customer support and satisfaction. This technology-driven company emphasizes automation and efficient processes to deliver superior payment solutions to their clients.
\n\nWhy this role exists
We're seeking a Customer Success Specialist to be the primary point of contact for clients while supporting the company's sales and customer service initiatives. This role is crucial in maintaining strong client relationships, ensuring successful payment processing operations, and driving business growth through excellent customer support. The ideal candidate will become an integral part of the business, working closely with the client to learn and master the intricacies of payment processing operations. The position will help address the need for reliable, client-facing support while contributing to the company's expansion through sales and automation efforts.
The Impact you’ll makeCustomer Success Management \nServe as the primary point of contact for client inquiries\nHandle client-facing interactions professionally and efficiently\nEnsure customer satisfaction through proactive support\nManage customer relationships and maintain regular communication\nMaster payment processing systems to provide expert support\nSales Support \nManage lead confirmation process\nSchedule and coordinate appointments\nSupport sales initiatives and follow-ups\nConvert prospects into satisfied customers\nBuild and maintain strong client relationships\nSocial Media Management \nCreate and manage social media content\nHandle direct messaging across platforms\nEngage with audience and maintain brand voice\nSupport social media growth initiatives\nDrive engagement through consistent communication\nProcess Automation \nAssist with automation setup and management\nWork with tools like Zapier and Make.com\nSupport process improvement initiatives\nMaintain and update CRM records in Go High Level\nStreamline operational workflows\n\nSuccessful integration into the business within the first 30 days\nQuality of customer interactions and satisfaction levels\nEffectiveness in handling client inquiries and issues\nSuccess in supporting sales initiatives\nEfficiency in managing automation and processes\nDemonstrated ability to learn and apply payment processing knowledge\n
Skills, Knowledge and ExpertiseRequired:\nPrevious experience in customer success or account management\nDemonstrated background in payment processing\nStrong sales support experience\nProficiency with automation tools (Zapier, Make.com)\nExperience with CRM systems\nMust be U.S.-based\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\n
Technical Skills:\nProficiency with Zapier and Make.com\nExperience with Airtable\nExpertise in Go High Level CRM\nSocial media management capabilities\nPayment processing knowledge\nSoft Skills:\nExcellent customer service orientation\nStrong communication abilities\nSales acumen\nProblem-solving mindset\nQuick learning capabilities\nAttention to detail\nAdaptability and eagerness to learn\nYou should apply if… \nYou have a passion for customer success in the fintech industry\nYou thrive in fast-paced, growth-oriented environments\nYou're comfortable with both technical and customer-facing tasks\nYou enjoy working with automation tools\nYou're excited about joining a company in its growth phase\nYou're eager to learn deeply about payment processing systems\nYou're looking for long-term growth with a growing business\n\nWhat to expect...
\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:\nMonday to Friday, 9 AM to 5 PM CST (Central Standard Time)\n40 hours a week\nCompensation:\n$7 per hour\nNo benefits package included\n
Benefits
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