Customer Success Specialist - Freelance, Remote

Department: Client: Beauty & Wellness

Employment Type: Freelance

Location: Philippines

Reporting To: Client via Magic

Compensation: $5.00 - $8.00 / hour

DescriptionAbout the OpportunityWe are building a dynamic talent pool of Customer Success Specialists across all experience levels to match with various client opportunities. As a freelance Customer Success Specialist, you'll have the opportunity to work with diverse clients across multiple industries, leveraging your specific expertise in a flexible work arrangement.
How It Works
\nSubmit your application with detailed information about your expertise\nComplete our skills assessment and technical evaluation\nJoin our talent pool if qualified\nGet matched with relevant client projects based on your skills and availability\nAccept projects that interest you and match your schedule\n
Why Join Our Talent Pool?\n\nOpportunities at Every Level: From entry-level to expert positions\n\nFlexible Engagement: Work on projects that match your schedule and interests\n\nGrowth Potential: Start with basic projects and progress to more complex ones\n\nMentorship Possibilities: Opportunities to learn from experienced analysts\n\nDiverse Projects: Access opportunities across industries and analytical specialties\n\nQuick Matching: Get fast-tracked to relevant opportunities when they arise\n\nProfessional Development: Expand your portfolio with varied client projects\n\nCompetitive Rates: Benefit from fair compensation based on your experience level\n

What We're Looking ForWe welcome applications from Customer Success Specialists of all levels with expertise from various industry backgrounds:\nSoftware as a Service (SaaS)\nTechnology and IT Services\nFinancial Technology\nHealthcare Technology\nE-commerce and Digital Retail\nProfessional Services\nEducational Technology\nTelecommunications\nOur client are looking for talented Customer Success Specialists with the following specializations: \nEnterprise Customer Success\nTechnical Customer Success\nImplementation and Onboarding\nCustomer Education and Training\nStrategic Account Management\nCustomer Experience Design\nCustomer Analytics and Insights\n

Skills, Knowledge and ExpertiseRequired Qualifications:\nBachelor's degree in Business, Communications, or related field\n2+ years of customer-facing experience in SaaS or technology industry\nProven track record of managing and growing customer relationships\nStrong analytical skills with experience in data-driven decision making\nExcellent verbal and written communication skills\nExperience with CRM systems and customer success platforms\nCandidates should be proficient in one or more of the following:\nStrategic account planning\nProject management\nData analysis and reporting\nPresentation skills\nBusiness process analysis\nROI calculation\nStakeholder management\nWhat to expect...\n
Schedule:\nMajority of our clients are within US business hours from Monday to Friday but some may have unusual business hours. Opportunities maybe full-time or part-time.\nCompensation:\nRate starts at $5 per hour\nPayment is made via Deel\nEquipment:Candidate must have the following WFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n

Benefits