The Security Customer Success Specialist (CSS) role is a highly visible, strategic advisor and technical authority who engages with customers to accelerate their onboarding and adoption of Cisco products and solutions and drive business outcomes.
The Security CSS will partner closely with accounts teams, sales specialists, delivery teams, etc. to provide the best-possible experience for the customer and deliver Customer Consultations, Accelerators and (virtual) events that help customers advance in their adoption journey.
The team main focus is to onboard customers and participate in their adoption journey for Cisco Cloud Security products including Cisco Secure Access, Cisco Umbrella, and Cisco Secure Connect.
Your Impact Act as an invaluable technical advisor and domain expert for Cisco Cloud Security customers and partners.Provide strategic guidance and advisory services to ensure successful onboarding and adoption for Cisco Cloud Security products including Cisco Secure Access, Cisco Umbrella, and Cisco Secure Connect.Collaborate closely with Technical Support, Engineering, Product Management, Customer Success, and Sales teams to understand customer and partner environments, requirements, with strategic approach to achieve technical excellence.You are able to explain technical concepts and give clients guidance and vision about the solution. You have a thorough understanding of the aligned technology/specialization areas, including features and use cases.You love customer interactions, understand customer needs and align architectural and vertical expertise to multi-functional teams.You will actively collaborate with customers and partners to drive product utilization, ensuring they realise the solution´s value tailored to their use cases.Minimum Qualifications 5+ years in customer facing Support, Professional Services, Implementation or Client Services rolesExperience with Security Products, like Web proxy, DNS, firewall, IPSec, IPS, DLP and CASBCCNP or above, or equivalent proficiencyPreferred QualificationsExpert understanding of common network protocols including TCP/UDP, DNS, DHCP, HTTPS, SAML and VPN technologyExperience with the Secure Service Edge (SSE) product spaceKnowledge with any/all: Directory services (Microsoft, Okta, PingFed), OS (Windows, Mac, Linux), VMWare ESX/ESXi, Cloud platform (Amazon, Google, Azure), MerakiGood communication skillsBA/BS degree (or equivalent expertise)Why Cisco?#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco