Job Title:

Customer Success Specialist with English language - night shift

Job Description

At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.

We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.

Join us!

Responsibilities:

Provide quality assurance, through checking all client product integrations are completedResponsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customersDeliver customer value through ensuring our customers are successful in terms of adoption, usage and engagementMaintain a deep understanding of the products to effectively guide customers on best practicesTrack client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the client platformTrack and record customer activity in a timely manner in systems of record (e.g., CRM system)Help triage troubleshooting ticketsThe working hours for this role are M/F from 18:00PM till 3:00AM , hybrid role (Wed-Thu onsite)

Requirements:

Fluent level of English – both written and spoken.Experience in BPO/client support functions, Customer Success, Learning & Development, Talent Acquisition or Agency Recruitment, Product Adoption, Change Management, Account Management, Customer Training, Business Transformation, Project ManagementExperience analyzing data, trends and client information to identify product or service growth opportunitiesExpert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)· Excellent communication, collaboration, organizational and project management skillsAbility to effectively manage time, prioritize tasks and work within deadlines with little supervisionAbility to work on queues/cases/tickets out of CRM platformsThe ability to build trust quickly and develop strong relationships

What we offer:

Monthly transportation/internet allowanceBonus for important life events (marriage, birth or adoption of a child, university graduation)Additional medical plan: health and dental care (fully covered by the employer)Life insuranceVoluntary Sport Card (Multisport)

Please send us your CV in English.

Only short-listed applicants will be contacted.

All applications will be treated as strictly confidential.

Help us G.R.O.W. Join us!

Location:

BGR Sofia - Advance Business Center

Language Requirements:

English

Time Type:

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