Join our dynamic Customer Success team as our Customer Success Administration Team Lead!  You will lead our global administration team and proactively manage and provide high support to the global Customer Success Team. 

WHAT YOU WILL DO

·       Drive increased Customer Experience (CX)

·       Oversee all Customer Success Administrators' activity and compliance.

·       Assist with process definition, implementation, and improvements to ensure the Customer Success Administration team meets contractual and customer expectations 

·       Assist with coaching and mentoring the Customer Success Administration team to ensure high-quality customer service via phone and email.

·       Ensure company processes and procedures relating to Customer Success Administration are adhered to, proactively monitoring and reporting on compliance.

·       Preparation of data for team daily management meetings

·       Account allocation tasks and dealer customer allocation

·       Churn and Order queue management

·       Establish short-term and mid-term plans and optimize resources to ensure that team objectives are consistently met

·       Collaborate cross-functionally to drive growth, retention, and CX

·       Maintain various CRM systems and KPI bowlers.

·       Maintain a knowledge base of product and solution features/functionality of competitive products present

WHO YOU ARE

·       3+ years experience in an administrator role.

·       Strong English skills, both written and verbal.

·       Prior experience using Sales Force (or similar CRM) and SAP.

·       Intermediate-level Excel skills.

·       Ability to work autonomously and display a high level of self-motivation, willingness to take ownership & be held accountable.

·       Positive and enthusiastic approach and attitude, with Strong organisational and interpersonal skills

·       Customer relationship and conflict management skills

·       Passion for customer experience with experience in managing multiple stakeholders

·       Ability to operate both strategically and tactically

Teletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty. We track, measure and optimise vehicles, equipment and light assets to revolutionize your business with fleet management software.

Teletrac Navman manages more than 500,000 vehicles and assets for more than 40,000 companies around the world. With headquarters in Irvine, CA, we have an international presence with additional offices in the United States, United Kingdom, Australia, New Zealand, and Mexico. Check our website for more info at www.teletracnavman.com

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com