We are looking for a talented, results-oriented, and highly motivated Customer Success Team Manager to join our cybersecurity Customer Success team at Honeywell, in Bucharest. The Customer Success Team Manager will manage a team of global CSMs with a variety of responsibilities focused on ensuring customer satisfaction, reducing churn and promoting expansion.
As a Customer Success Team Manager, you will serve as the primary point of contact and escalation to Honeywell’s cyber customers, and you will work closely with Honeywell Cyber Support, R&D, Product and Sales teams to promote customers’ needs. You will foster a culture of growth, accountability, and excellence.
This role requires an empathetic and direct leadership style, a commitment to continuous improvement, and the ability to adapt to a fast-paced environment while delivering results that drive customers retention, satisfaction, and expansion.
This position also demands a deep technical understanding of cybersecurity solutions, enabling you to guide your team and effectively collaborate with customers on complex challenges and opportunities.
This is a hybrid role, 3 days at the office + 2 days work from home model.
Key responsibilities
Team Development: Mentor, coach, and support CSMs in developing their skills, achieving career goals, and driving customers success.o Oversee Team Main Activities
o Deployment and Onboarding
o Customer Management
o Product Adoption
o Renewals and Upselling
Metrics & Reporting: Monitor team performance through KPIs such as customer retention, NPS, and revenue growth; provide actionable insights to enhance outcomes.Process Optimization: Contribute to the development and refinement of Customer Success playbooks, ensuring alignment with best practices and organizational goals.Cross-Functional Collaboration: Act as a bridge between Customer Success, Sales, Product, and R&D teams to ensure seamless communication and alignment.Key skills and qualifications
At least 5 years of experience as a Customer Success Team Manager.At least 5 years of practical experience in cybersecurity.Demonstrated experience in guiding customers through the entire lifecycle: onboarding, deployment, customer management, and renewal. Basic knowledge in networking concepts, protocols, and technologies. Excellent verbal and written communication skills to effectively interact with technical and non-technical stakeholders. Ability to build and maintain strong, long-lasting customer relationships.Strong organizational and project management skills Experience in network security and OT security, including ICS/SCADA systems, and the unique security challenges they face – an advantages Experience in technical support, product implementation, or technical consulting role – an advantageStrong analytical and problem-solving abilities to address customer issues and optimize their experience.Our offer
3 + 2 hybrid work arrangement to support your work-life balanceCompetitive Salary regularly increased based on your performanceEnjoy 25 vacation days per year, plus extra days off for life's special eventsWe provide meal vouchersFlexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)Medical Insurance Plan paid by the companyChristmas and Easter bonuses Recognition & referral bonus programsComprehensive induction, ongoing training and development to set you up for successIn-house and external learning platforms (Udemy) to continue to expand your skills Work experience opportunities to help you grow your career with usGlobal employee networks to help you connect and growEmployee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family mattersIn case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aidsAccess Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environmentYour family is growing while working at Honeywell? We congratulate you by offering special bonusesFrequent Employee Engagement activities fostering an inclusive and diverse work environmentFresh fruit days in the officeWant to learn more about life at Honeywell in Bucharest? Check out our culture book at https://careers.honeywell.com/romaniaWe are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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