Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon. Are you interested in innovating to deliver an excellent level of service to Amazon’s Selling Partners? At Amazon International Seller Services (ISS), our mission is to make Sellers successful on Amazon.
ISS helps independent sellers to grow and expand domestically and globally by creating the best tools to help sellers extend their catalog to multiple marketplaces, maximize their ROI by enrolling products in the right programs (e.g. Fulfilled by Amazon), and provide solutions to start selling in new markets.
Our team in Costa Rica to provide Sellers the necessary support to discover and take advantage of these tools, primarily around Catalog optimization and expansion, global expansion, and program adoption (e.g. Fulfilled by Amazon), and to gather feedback to improve the experience even further.


Key job responsibilities
• Understand the various operations across ISS
• Design and develop highly available dashboards and metrics using SQL and Excel/Tableau
• Perform business analysis and data queries using scripting languages like R, Python etc
• Understand the requirements of stakeholders and map them with the data sources/data warehouse
• Own the delivery and backup of periodic metrics, dashboards to the leadership team
• Draw inferences and conclusions, and create dashboards and visualizations of processed data, identify trends, anomalies
• Perform business analysis and data queries using appropriate tools
• Work closely with internal stakeholders such as business teams, engineering teams, and partner teams and align them with respect to your focus area
• Support the growth of the Sellers’ business by adding selection and programs, and delivering on key business opportunities for Sellers
• Support key improvement initiatives and projects: drive new product launches and relationship extensions by partnering with the business development and on-boarding teams


A day in the life
You will be responsible for analyzing data to identify trends and propose/develop scalable solutions. You will need to collaborate effectively with business and product leaders and cross-functional teams to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner. In addition you will be responsible for building a robust set of operational and business metrics and will utilize metrics to determine improvement opportunities.

About the team
The International Seller Services organization develops solutions that enable sellers around the world, including the software platform and applications that drive demand generation, customer acquisition, seller integration, customer relationship management, and order management functions necessary for sellers to manage their business online at Amazon.