The Customer Supply Coordinator owns the complete customer purchase order execution, including the collection and preparation of relevant information needed for customer purchase order execution for all business groups from order entry till invoicing. Coordinates and monitors the end-to-end order execution, constraints solving and escalations. Manages HW Services repair contracts, with E2E control of customer repair orders, monitoring of material flows, internal & external reporting, analysis of performance gaps and proposals for improvements.

 1-2 years directly related experience within the logistics environment  Knowledge of supply chain logistics (including reverse logistics) and SAP platform is preferableComfortable with the Microsoft office portfolioLanguages desirable: English & TurkishCapability to work within a team environment, and also able to manage initiatives independently
 

• Coordinates and validates the customer order intake.

• Manages ordering of products (HW, SW, Services).

• Triggers task creations for transactions (EG purchase orders, sales orders, delivery notes, invoices, letter of credit to Business Process Owner (BPO) order management operations and monitors timely completion).

• Supports coordination of the procurement execution: Captures the demand, purchase, goods receipt and verifies invoice.

• Supports coordination of the distribution execution: Plans transportation, verifies freight cost and invoice, coordinates transport.

• Supports coordination and validation of the customer invoice.

• Supports the collect cash process, including documentary remittances (EG letter of credit) and dispute solving with customer.

• Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively.

• Manages repair contract execution, from customer RMA request to delivery of repaired units. Monitors service level adherence, material flows, interfaces local & global logistic suppliers. 

• Executes internal and external (customer) reporting, carries out gap analysis and performance improvement programs.